Order Confirmation
As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorized your payment method, ready for your purchase.
Order confirmation emails are sent automatically right after checkout. If you didn’t receive one, please check your spam or junk folder first. It can also take a few minutes to arrive. If it’s not there after 10 to 15 minutes, your email may have been entered incorrectly or there may have been a system delay. In that case, reach out to our support team and we’ll confirm your order for you.
Once you receive your confirmation, your order is sent to our processing team. We prepare your items for shipment, run quality checks, and pack everything securely. As soon as your order is dispatched, you’ll receive another email with your tracking details so you can follow its journey to you.
Privacy and Security
Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order we can contact you quickly and easily.
Yes, absolutely. Our website uses secure, encrypted payment technology to protect your personal and payment information. We never store your full card details, and all transactions are handled through trusted, secure payment providers.
Dispatch and Delivery
Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.
Once your order has been dispatched, delivery typically takes 2 to 3 weeks, depending on your location and courier services. As soon as your order ships, you’ll receive a tracking link so you can follow your package and see updated delivery estimates along the way.
